Terms and Conditions
Terms and Conditions
Maison Clairmont – Terms and Conditions
1. AGREEMENT TO TERMS
These Terms and Conditions constitute a legally binding agreement between you (“you”, “customer”, or “user”) and Maison Clairmont (“Maison Clairmont”, “Company”, “we”, “our”, or “us”) concerning your access to and use of our website, products, and services (collectively, the “Site” or “Services”).
By accessing our website, placing an order, or using any of our Services, you agree to be bound by these Terms and Conditions, along with our Privacy Policy, Refund Policy, Shipping Policy, and any other policies referenced on our website.
If you do not agree with these Terms, please do not access or use our Services.
By placing an order, you confirm that you are at least 18 years old or have permission from a parent or legal guardian.
2. INTERNATIONAL CUSTOMERS
Maison Clairmont offers worldwide shipping.
Please note that some products may be fulfilled and shipped by trusted international logistics and fulfillment partners depending on inventory availability and customer location.
Delivery times may vary depending on customs procedures, local shipping carriers, and regional regulations.
Customers are responsible for:
- Complying with local laws and regulations
- Paying any applicable customs duties, VAT, or import taxes
- Ensuring products may legally be imported into their country
Maison Clairmont is not responsible for delays, customs issues, or additional charges imposed by local authorities.
3. INTELLECTUAL PROPERTY
All content available on our Site — including logos, branding, product names, text, graphics, images, videos, website design, and other materials — is the intellectual property of Maison Clairmont or its licensors and is protected under applicable copyright, trademark, and intellectual property laws.
You may not copy, reproduce, distribute, modify, or commercially use any content without prior written permission.
4. PRODUCTS & USAGE
Maison Clairmont offers jewelry, accessories, personalized products, and related lifestyle items.
We reserve the right to:
- Modify or discontinue products at any time
- Limit quantities available for purchase
- Refuse or cancel orders at our discretion
- Correct pricing or description errors without prior notice
Product images are for illustrative purposes only. Actual colors and appearance may vary depending on device settings and manufacturing variations.
5. PERSONALIZED PRODUCTS POLICY
Maison Clairmont offers personalized and engraved products that are custom-made specifically for each order.
By purchasing a personalized item, you acknowledge and agree that:
- Personalized items are non-returnable and non-refundable unless defective
- Orders cannot be canceled once production has started
- Customers are responsible for reviewing all spelling, engraving details, font selections, and customization options before purchase
Maison Clairmont is not responsible for errors submitted by the customer during customization.
Production times for custom items may vary and are listed on the relevant product pages.
6. PAYMENT & ORDERS
All orders must be paid in full at checkout.
We accept secure payment methods provided through trusted payment providers supported by Shopify.
Maison Clairmont reserves the right to refuse, cancel, or limit any order suspected of fraud, unauthorized activity, pricing errors, or abuse of our policies.
7. RETURNS & FAULTY PRODUCTS
If you receive a defective or incorrect product, please contact us within the applicable return period using:
Where appropriate, we may offer:
- A replacement
- Store credit
- A refund
Proof such as photos or order details may be required.
Maison Clairmont is not responsible for damage caused by misuse, improper care, accidents, or normal wear and tear.
For complete details, please review our Refund Policy.
8. LIMITATION OF LIABILITY
To the maximum extent permitted by law, Maison Clairmont and its affiliates, employees, partners, and suppliers shall not be liable for:
- Indirect, incidental, or consequential damages
- Loss of profits, revenue, or business opportunities
- Delays caused by shipping carriers or customs authorities
- Damages resulting from misuse of products
- Claims exceeding the original purchase price of the product
Nothing in these Terms excludes rights granted under applicable consumer protection laws.
9. GOVERNING LAW
These Terms shall be governed and interpreted in accordance with applicable international consumer protection laws and the laws applicable to the operation of Maison Clairmont.
Any disputes arising from these Terms or your use of our Services shall be handled through the appropriate legal authorities and courts where required by applicable law.
10. MESSAGING & COMMUNICATIONS
By providing your email address or phone number during checkout or account registration, you consent to receive transactional communications related to:
- Orders
- Shipping updates
- Customer support
- Account notifications
If you opt into marketing communications, you may also receive promotional messages and offers. You may unsubscribe at any time.
Standard carrier or messaging rates may apply.
11. FORCE MAJEURE
Maison Clairmont shall not be held liable for delays or failure to perform obligations caused by circumstances beyond our reasonable control, including but not limited to:
- Natural disasters
- Pandemics
- Government restrictions
- Labor strikes
- Supply chain disruptions
- Customs delays
- Technical or internet outages
12. EU RIGHT OF WITHDRAWAL
If you are located within the European Union, you may have the legal right to withdraw from your purchase within 14 days of receiving your order without providing a reason.
To qualify:
- The item must be unused and in original packaging
- Proof of purchase must be provided
- Personalized or custom-made products may be exempt from withdrawal rights where permitted by law
Customers are responsible for return shipping costs unless otherwise required by law.
13. PRIVACY
Your use of our Services is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.
14. CONTACT
For questions regarding these Terms and Conditions or any legal inquiries, please contact: