Return Policy
At Maison Clairmont, we want you to be fully satisfied with your purchase. If for any reason you are not happy with your order, please review our refund and return policy below.
Returns
We offer a 30-day return policy, meaning you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must:
- Be unused and unworn
- Be in its original condition and packaging
- Include proof of purchase or receipt
To start a return request, please contact us at:
📧 info@maison-clairmont.com
Please note that returns sent without prior approval will not be accepted.
Return Shipping Costs
If you choose to return your item for a full refund, the return shipping costs are the responsibility of the customer.
Alternatively, if you prefer to keep the item, we may offer a partial refund of up to 50% depending on the situation.
Once your return request is approved, we will provide instructions on how and where to send your package.
Personalized & Engraved Items
Please note that all personalized or engraved products — including rings, necklaces, bracelets, and earrings — are custom-made specifically for each order.
Because of their personalized nature:
- Personalized items are non-returnable and non-refundable
- Orders cannot be canceled once production has started
- Refunds will not be issued for dissatisfaction related to selected fonts, engraving styles, spelling, or custom text choices
Customers are responsible for reviewing all customization details carefully before placing an order.
Production times for personalized products are listed on the product page and are typically between 10–15 business days unless stated otherwise.
Damaged or Incorrect Items
Please inspect your order upon delivery. If you receive a damaged, defective, or incorrect item, contact us immediately at:
📧 info@maison-clairmont.com
We will review the issue and work to resolve it as quickly as possible.
Non-Returnable Items
Certain items cannot be returned, including:
- Personalized or custom-made products
- Perishable goods
- Beauty and personal care products
- Hazardous materials, flammable liquids, or gases
- Gift cards
- Sale items
If you are unsure whether your item qualifies for a return, please contact us before placing your order.
Exchanges
The fastest way to exchange an item is to return the original product (if eligible) and place a new order separately.
European Union 14-Day Cooling-Off Period
If your order is delivered within the European Union, you have the legal right to cancel or return your order within 14 days without providing a reason.
To qualify:
- The item must be unused and unworn
- Tags and original packaging must be included
- Proof of purchase is required
Please note that personalized or custom-made items are exempt from the EU cooling-off right where permitted by law.
Refund Process
Once we receive and inspect your return, we will notify you whether your refund has been approved.
If approved, your refund will be issued to your original payment method within 10 business days. Please note that banks and credit card providers may require additional processing time.
If more than 15 business days have passed since your refund was approved, please contact us at: