Privacy Policy
At Maison Clairmont (“Maison Clairmont”, “we”, “our”, or “us”), we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and share your information when you visit our website, make a purchase, use our services, or otherwise interact with us (collectively, the “Services”).
By accessing or using our Services, you agree to the practices described in this Privacy Policy. If you do not agree with this policy, please do not use our Services.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes. Any updates will be posted on this page along with the revised “Last Updated” date.
Information We Collect
The personal information we collect depends on how you interact with our website and Services.
Information You Provide Directly
We may collect the following information:
- Full name
- Billing and shipping address
- Email address
- Phone number
- Payment confirmation details
- Account login information
- Order history
- Wishlist and cart activity
- Customer service communications
Some features of our Services may require certain information in order to function properly.
Automatically Collected Information
We automatically collect certain information about your interaction with our website through cookies and similar technologies, including:
- IP address
- Browser type
- Device information
- Website activity and browsing behavior
- Network connection information
This data helps us improve website functionality, security, analytics, and user experience.
Information from Third Parties
We may receive information from trusted third-party providers, including:
- E-commerce and website platforms such as Shopify
- Payment processors
- Analytics providers
- Marketing and advertising partners
- Fulfillment and shipping partners
Third-party providers process your information according to their own privacy policies.
How We Use Your Information
To Provide Our Services
We use your information to:
- Process payments and orders
- Deliver products
- Manage your account
- Handle returns and exchanges
- Provide customer support
Marketing and Advertising
We may use your information to send promotional emails, updates, and personalized advertisements related to our products and services. You may unsubscribe from marketing communications at any time.
Security and Fraud Prevention
We use your information to detect fraudulent activity, secure transactions, and protect our Services.
Communication
We may contact you regarding your orders, account activity, customer support requests, or important service-related updates.
Cookies
Like many websites, we use cookies and similar technologies to improve website performance, remember preferences, analyze traffic, and personalize content.
For more information about Shopify cookies, please visit:
You can disable cookies through your browser settings, although some website features may no longer function properly.
Sharing Personal Information
We may share your personal information with:
- Service providers and business partners
- Payment processors
- Shipping and logistics providers
- Marketing and analytics providers
- Legal authorities when required by law
- Affiliates within our business group
We do not sell sensitive personal information.
User-Generated Content
If you submit reviews, comments, or other public content through our Services, that information may become publicly accessible. We are not responsible for how others use publicly shared information.
Third-Party Links
Our website may contain links to external websites operated by third parties. We are not responsible for their privacy practices, security, or content. We recommend reviewing their policies before sharing personal information.
Children’s Privacy
Our Services are not intended for children under the age of 16, and we do not knowingly collect personal information from minors.
Data Security and Retention
We implement reasonable safeguards to protect your information. However, no online platform can guarantee complete security.
We retain personal information only as long as necessary to provide our Services, comply with legal obligations, resolve disputes, and enforce our agreements.
Your Rights
Depending on your location, you may have the right to:
- Access your personal data
- Correct inaccurate information
- Request deletion of your information
- Restrict or object to data processing
- Withdraw consent
- Request data portability
- Opt out of marketing communications
To exercise any of these rights, contact us using the information below.
International Data Transfers
Your information may be transferred to and processed in countries outside your own, including the United States. Where required, we use appropriate legal safeguards to protect your personal data during international transfers.
Complaints
If you have concerns about how we process your personal information, please contact us directly. You may also have the right to contact your local data protection authority.
Contact Us
If you have any questions about this Privacy Policy or would like to exercise your privacy rights, please contact us at: